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Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

About the Camera

How Long Does the Paper Shoot Camera Last?

Paper Shoots are built to last years. With the proper care and materials, like rechargeable AAA batteries and a properly formatted SD card up to 128GB, your Paper Shoot will last as long as you want it to.

Wouldn’t a camera made from paper fall apart?
  • Nope! Don’t be fooled by the name - the “paper” only refers to the outer casing and isn’t exactly what you’re thinking! The Paper Shoot is encased in stone paper, which is a highly durable material made from pressed limestone and biodegradable resin. It is water resistant, drop resistant, and just as durable as plastic casing; it’s just good for the planet!
What’s the difference between all of the cameras and your website?

The camera boards across the website come in two variants: our newer, higher-quality 18MP, and our classic 16MP. The difference in our pricing and cameras reflects the variants as well as the different bundles and accessories that come with each. You can check what’s included with your camera in our product page's “what’s included” tab!

18MP:

18 mega-pixel photo resolution

1440p video recording

Up to 128 GB SD card support

USB type C charge

Sync time/date to PC & Mac

Photo bursts

Improved nighttime shooting quality

Improved filters

16MP:

16 mega-pixel photo resolution

1080p video recording

Up to 32 GB SD card support

USB type A charging port/cable

Why Paper Shoot?

What is a Paper Shoot for?

Paper Shoot is the perfect sustainable alternative to disposable, film, and other digital cameras. It is curated in its design, experience, and photo aesthetic to emulate film, digitally and sustainably. If you love the idea of using film but aren’t fond of the ongoing costs and constantly developing, this is perfect for you

Why wouldn’t I just use my phone?

Using your phone to take photos is a personal choice - if you’re happy with your phone, go for it! Our customers love Paper Shoot because it gives them the opportunity to unplug. It allows us to take a much-needed break from our screens while still having the ability to capture memories and live in the moment. The Paper Shoot is not an alternative to phones in any capacity - they are only alternatives for film and disposables.

Why wouldn’t I use a film or disposable camera?

Using a disposable or film camera instead of the Paper Shoot is a personal choice. There is no right or wrong answer - the camera market has something for everyone. What draws people to Paper Shoot over disposables particularly is their added features of additional filters, video and timelapse, their sustainability and reusability, and the cost - the Paper Shoot is a one-time, completely reusable purchase that allows you to take unlimited photos with no developing or printing needed. Disposables, on the other hand, average between $15-$20 a camera, plus $15-$20 developing for only 27 photos! You’d only need to go through 3-4 disposable cameras to make up for the price of one Paper Shoot, which you’ll have for years and can take as many photos as you want!

Why wouldn’t I use a DSLR?

Whatever type of camera works for you is the best choice! There are different varieties and choices for different types of people, and there is no wrong answer. The Paper Shoot is not meant to emulate DSLRs - we are not trying to mimic the quality, experience, and technology. If you’re looking for a higher-tech camera, then go for it! There are tons of great cameras on the market that will work perfectly for you. The Paper Shoot is purposefully simplistic and minimal, digitally emulating 35mm film.

How it Works

How does the Paper Shoot work?

The Paper Shoot is entirely digital! It runs on AAA rechargeable batteries and 128GB SD cards. Using the USB-C cable that comes with your camera, you can recharge your camera whenever and continually empty and reuse your SD card, meaning you can take unlimited photos.  Camera specs are available under the “specs’ tab on each product page.

 How do I take video or timelapse?

To take a video on your Paper Shoot, plug it into a portable charger,  switch to the third filter, and press the shutter button. It will take a 10-second video! To take a timelapse, repeat the same steps but switch to the fourth filter. Let your camera take photos for 30 minutes for a 10-second timelapse! You can also purchase a video/timelapse function card to eliminate the need for an external power source.

How do I access my photos?

There are a few different ways to see your photos! Since the Paper Shoot runs entirely on SD cards, you only need to plug your USB cable into your computer! Alternatively, you can purchase a Wifi SD card, which will allow you to see your photos without a cable, or you can purchase a phone-SD card adapter to download Paper Shoot photos directly to your phone.

Does Paper Shoot have a flash?

While the Paper Shoot does not currently have a built-in flash, we have a detachable ring light! Rather than creating a new camera with the flash upgrade, we wanted to create an option allowing any customer access to a flash for their camera. If you’ve previously purchased a camera and would like the flash attachment, just ensure that you have a screw-ring case to attach it properly.

Battery Safety

How do the batteries work in the camera?

All of our cameras pass the CE & FCC safety certifications.  Our cameras are built to adhere to all battery safety standards and are programmed to shut down if provided too much power. When the batteries are being charged within our camera while using our charging cable the cameras have a safety measure that stops the charging cycle when fully charged. If choosing to remove the batteries to charge them outside of the camera, always ensure you are charging them with a device that automatically stops the charge current once charging is complete.

It is important to follow all the manufacturer’s battery safety guidelines closely, these may include but are not limited to:

  • Make sure the battery compartment is clear of lint and dust before inserting the batteries and while batteries are inserted.
  • If not using the camera for long periods of time, take the batteries out and store them safely.
  • Make sure the positive and negative sides of the batteries are facing the correct side. There is a red light that will go off indicating if the batteries inside the camera are inserted incorrectly. 
  • Do not let the camera or batteries get wet. If the camera and batteries come into contact with water, open the camera, remove the batteries, and let the device and batteries dry naturally (do not use heat to dry the camera or batteries) 
  • Store batteries away from anything flammable and not within direct sunlight.
  • Keep out of extreme heat and do not let the batteries come in contact with anything metal like keys or coins.
  • If using incorrect batteries or faulty batteries that are leaking battery fluid, please remove the batteries, wipe the fluid from the battery bay, and let it dry naturally. Dispose of the batteries safely.
  • If batteries begin to overheat, you notice an odor, change in shape/color, the batteries appear to be leaking, or odd noises are heard from a device discontinue use immediately.

** Batteries purchased on papershootcamera.com are not manufactured by Paper Shoot Camera - For additional information about batteries , please contact the manufacturer at http://www.bonaipower.com/ **

https://papershootcamera.com/pages/battery-safety

About The Company

How is the Paper Shoot sustainable?

Every part of the Paper Shoot is either repurposed, recycled, or biodegradable. We have a full breakdown of our commitment to our sustainability efforts on our sustainability resource page.

Where are Paper Shoot Cameras made?
  • Paper Shoot Cameras are produced where they were founded: in Taipei, Taiwan, by our parent company! We use ethical labor in our manufacturing process and pay living wages. Check our Sustainability Resource Page for more in-depth information!
Why is the Paper Shoot more expensive?

We know that Paper Shoot is a little bit more expensive than other digital cameras, which directly correlates to our ethics and sustainability!. Our technology is made from repurposed tech, and our stone paper casing is biodegradable. We also use recycled wood, fiberglass, vegetable leather, brass, and other metals. These are also high quality digital cameras - they’re reusable and will last years! We understand that we are not the cheapest camera product on the market, but for these reasons, we don't want to be.

Shipping

Do you ship to my country?

We are one branch of many Paper Shoot branches worldwide! We currently ship to North America, South America, the United Kingdom, and Italy. If you are outside of our shipping territories, check out our parent website, papershoot.com

Where do your cameras ship from?

Paper Shoot Cameras are shipped from our US warehouse.

Wholesale & Events

Can I rent Paper Shoot Cameras for my wedding or event?
  • Yes! We have a rental program that will suit the needs of any event. Please email us at rentals@papershootcamera.com with the details of your event for more information
Can I order Paper Shoot Cameras wholesale?

Yes, you can! You can connect with us at sales@papershootcamera.com for wholesale opportunities for retailers as well as corporate events. You can also check out our brand partnerships page for more information!

Troubleshooting & Returns 

What do flashing lights and error noises mean?

Flashing lights and error noises mean one of two things: your batteries are either dead, the wrong ones for the camera, or there’s an issue with your SD card. Please ensure you’re using AAA Rechargeable Batteries and a properly formatted SD card up to 128GB. For a full guide and explanation of Paper Shoot’s error indicators, please refer to our troubleshooting page!

What do I do if my Paper Shoot arrives broken?

In the event that your order arrives damaged in any way, please email us as soon as possible at info@papershootcamera.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

How do I request a refund on my Paper Shoot?

We’re sorry you are not enjoying your camera! You can request a refund by emailing: info@papershootcamera.com with the subject “REFUND REQUEST”. We accept returns up to 7 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Please provide us with your name and order number. Is the reason you are returning your order due to a malfunction? (If so, we will be happy to replace the broken product). For more information about refunds, please see our refund policy.

Why haven’t I received a response from customer service?

We are a very small team! We have one person handling all customer service inquiries and we do our very best to get back to everyone as quickly as possible. Our business hours are from Monday-Friday, 9am EST to 5pm EST. If you’ve reached out to us through email or social media, rest assured we’ll get back to you within 2-3 business days!